Please read the scenario. The assignment instructions are attached. Reference must be used for full credit. The

Please read the scenario. The assignment instructions are attached. Reference must be used for full credit. The assignment will be due January 23rd, 2018 by 11:59pm EST.

[MUSIC] Thank you for agreeing to talk to me about the discussion we had the
other pay about assigning patient load. As I started to say in the meeting but
got interrupted, it is that I really don’t like the new plan that we have. I like the
old one better and I don’t understand why we need to change.
I think that they expressed one concern about visiting patients in Iron Ridge.
And that is the key as they were with high crime rate. We all recognize this
issue. I do understand, but the new patient assignment scheme is meant to
match you with a patient who will most benefit from your specialty and not
where you live geographically.
There are many patients in Iron Ridge who have diabetes that need your
expertise. [BLANK_AUDIO] Well, I really do love my patients, and I don’t hold
it against them that they live in a bad part of town. But frankly, I’m afraid.
Every night when I watch the news, there’s somebody that’s been involved in
a shooting or a carjacking.
I talked to my husband about it, and he said that if you insist I go over there,
he wants me to quit because it’s not safe. [BLANK_AUDIO] I have an ideal
would like to explore with you. What if we sent an escort to accompany you on
your visit?
Would this help you feel safer in that neighborhood? Sure it would, but do you
think that’s realistic? The last I heard, we didn’t have any money to give us
nurses raises and bonuses. I mean, do we even have the budget for
something like security? It’s realistic as long as I can justify the safety of our
Let’s say the cost is a barrier to this scheme. What do you think?
[BLANK_AUDIO] Well let me think about it. I need to talk to my husband too. I
can’t decide right now. But you’ve given me something to consider. [MUSIC]
Finkelman, A. (2016). Leadership and management for nurses: Core Competencies for quality care (3rd
ed.). Boston, MA: Pearson
Moreland, J. J., & Apker, J. (2016). Conflict and Stress in Hospital Nursing: Improving Communicative
Responses to Enduring Professional Challenges. Health Communication, 31(7), 815-823. https://doi-
At times the needs of our families conflict with our work responsibilities. Could this possibly be the underlying
issue here?
1. Explain the conflict resolution skills displayed by the leader in the scenario. On a scale of 1-10, how
would you rate those of the leader.
2. How might earlier collaboration have been beneficial?
3. Some organizations utilize non Registered Nurses in the Case Manager role. What additional skills,
knowledge and attributes would the BSN-prepared Registered Nurse bring to case management in this

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