SEU System Design Diagrams Project

Description

I need help with creating total of 6 diagrams (use-case diagram, class diagram, E-R diagram, sequence diagram, deployment diagram, and component diagram) for a software development project

I will provide a document that contains the analysis part of the project, all information needed should be there, you just have to create those 6 diagrams mentioned above with a brief description along with each one.


‫| ﻛﻠﯿﺔ اﻟﺤﻮﺳﺒﺔ واﻟﻤﻌﻠﻮﻣﺎﺗﯿﺔ‬
College of Computing and Informatics
College of Computing & Informatics (CCIT)
SENIOR PROJECT-I REPORT
Waiting Line Management System
Author(s):
S160123718
Hassan Ali Alzawad
S180319529
Abdulaziz Abdullah Alshamrani
S190120327
Mohammed Abdullah Alotaibi
Project Supervisor:
Dr. Abdelwaheb Trabelsi
1
‫| ﻛﻠﯿﺔ اﻟﺤﻮﺳﺒﺔ واﻟﻤﻌﻠﻮﻣﺎﺗﯿﺔ‬
College of Computing and Informatics
Topic of Project (28 Pts. Bold)
By: NAME OF PARTICIPTANT(s) (14 Pts. Normal)
Thesis/Project submitted to:
College of Computing & Informatics, Saudi Electronic University, Riyadh, Saudi Arabia.
In partial fulfillment of the requirements for the degree of:
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Project Supervisor
2
Project Committee Chair
ABSTRACT
There are still many patients that face the issue of being forced to wait in waiting rooms despite
having a prior appointment, and that is due to unforeseen, urgent circumstances that neither the
Doctor nor the hospital’s administration could ever expect let alone prepare for. Due to these
circumstances, we notice an increased number of delayed appointments which causes those
hallways of the hospital and its waiting rooms to be uncomfortably crowded, something that
should not be accepted nor tolerated during the post-Covid era. And patients, instead of bothering
to measure the distance between their homes and the hospital as well as the estimated time of
arrival, they would simply come in early thus increasing the crowdedness. However, it is to be
expected since patients can’t predict the various road conditions that can occur, from car crashes
to closed roads. All of which can make his arrival estimate false.
WLMS was made to put an end to all the issues that patients face and overcome any obstacle they
may face in order to get them to the clinic at the correct time with an increased accuracy, this will
also improve the quality of the work and its development, and this will be reflected in the
satisfaction of the patients.
WLMS will give patients the ability to estimate the distance from their location, regardless of
where they are, to the hospital, as well as the estimated time of arrival (ETA) – by notifying the
patient twice (Get ready – Go immediately) – and this feature will also be able to notify the
administration and the Doctor the ETA for the patient thus confirming the patient’s appointment
and his place on the queue.
DEDICATION
This project is dedicated to Prof. Abdulwahab Trabelsi, for his continuous support and valuable
advice and to all of our classmates as well as our friends and most importantly our families from
whom we found great encouragement and increased motivation.
PREFACE
The basis of this research stems from our need to help end the suffering of patients, doctors and
the hospital’s administration. Our passion and dedication to this project will enable us to reach
our goals and achieve great results. In these times of incredible, fast-paced technological
advancements and increased number of applications, we expect that the WLMS Project to be a
huge success that both users and hospitals alike will love and prefer over anything else.
REVISION HISTORY
Name
Date
Reason For Changes
Version
5
TABLE OF CONTENTS
CHAPTER 1: INTRODUCTION …………………………………………………………………………….. 10
1.1
Project Background/Overview: …………………………………………………………………………….. 10
1.2
Problem Description: …………………………………………………………………………………………… 10
1.3
Project Scope: …………………………………………………………………………………………………….. 11
1.4
Project Objectives: ……………………………………………………………………………………………… 11
1.5
Project Structure/Plan:………………………………………………………………………………………… 12
1.5.1
Project Plan: Process Model – Agile Model …………………………………………………………. 12
1.5.2
Tabular Activities ……………………………………………………………………………………………. 13
1.5.3
ADM / PDM Diagrams …………………………………………………………………………………….. 14
1.5.4
GANTT Chart…………………………………………………………………………………………………. 16
CHAPTER 2: LITERATURE REVIEW ……………………………………………………………………. 17
CHAPTER 3: METHODOLOGY …………………………………………………………………………….. 26
3.1
System Development Methodology ………………………………………………………………………… 26
3.2
Planning …………………………………………………………………………………………………………….. 26
3.3
Analysis……………………………………………………………………………………………………………… 27
3.4
Design ……………………………………………………………………………………………………………….. 27
3.5
Development ………………………………………………………………………………………………………. 27
CHAPTER 4: SYSTEM ANALYSIS …………………………………………………………………………. 28
4.1
Product Features: ……………………………………………………………………………………………….. 28
4.2
Functional Requirements: ……………………………………………………………………………………. 32
4.2.1
Use-Case 1: Register ………………………………………………………………………………………… 32
4.2.2
Use-Case 2: Normal user login …………………………………………………………………………… 33
4.2.3
Use-Case 3: User update details …………………………………………………………………………. 34
4.2.4
Use-Case 4: View account information ……………………………………………………………….. 35
4.2.5
Use-Case 5: User joins queue …………………………………………………………………………….. 36
4.2.6
Use-Case 6: View waiting list status ……………………………………………………………………. 37
6
4.2.7
Use-Case 7: Reschedule appointment …………………………………………………………………. 38
4.2.8
Use-Case 8: Reach for support…………………………………………………………………………… 39
4.2.9
Use-Case 9: Chat with agent or customer support ……………………………………………….. 40
4.2.10
Use-Case 10: Agent serves customers from the queue …………………………………………… 41
4.2.11
Use-Case 11: Agent sending notification to customers…………………………………………… 42
4.2.12
Use-Case 12: Cancel client queue list ………………………………………………………………….. 43
4.3
Nonfunctional Requirements ………………………………………………………………………………… 44
4.3.1
Performance Requirements ………………………………………………………………………………. 44
4.3.2
Security Requirements ……………………………………………………………………………………… 45
4.3.3
Software Quality Attributes ………………………………………………………………………………. 46
4.4
Analysis Models ………………………………………………………………………………………………….. 47
CHAPTER 5: SYSTEM DESIGN…………………………………………………………………………….. 48
CHAPTER 6: DISCUSSION & CONCLUSION…………………………………………………………. 49
6.1
Discussion ………………………………………………………………………………………………………….. 49
6.2
Conclusion …………………………………………………………………………………………………………. 50
REFERENCES …………………………………………………………………………………………………….. 51
APPENDIX: Glossary ……………………………………………………………………………………………. 52
7
LIST OF FIGURES
Figure 1 – AGILE MODEL …………………………………………………………………………………………… 12
Figure 2 – Arrow Diagramming Method (ADM) ……………………………………………………………… 14
Figure 3 – Precedence Diagramming Method (PDM) ………………………………………………………. 15
Figure 4 – GANTT Chart ………………………………………………………………………………………………. 16
Figure 5 – VQueue Application ……………………………………………………………………………………… 19
Figure 6 – VI Queue Application……………………………………………………………………………………. 20
Figure 7 – DuckTheLine Application ……………………………………………………………………………… 21
Figure 8 – QLESS Application ………………………………………………………………………………………. 22
Figure 9 – QMS Application ………………………………………………………………………………………….. 23
8
LIST OF TABLES
Table 1 – Tabular Activities …………………………………………………………………………………………… 13
Table 2 – Applications Comparison with WLMS ……………………………………………………………… 25
Table 3 – Use-Case 1: Register ………………………………………………………………………………………. 32
Table 4 – Use-Case 2: Normal user login ………………………………………………………………………… 33
Table 5 – Use-Case 3: User update details ………………………………………………………………………. 34
Table 6 – Use-Case 4: View account information …………………………………………………………….. 35
Table 7 – Use-Case 5: User joins queue ………………………………………………………………………….. 36
Table 8 – Use-Case 6: View waiting list status …………………………………………………………………. 37
Table 9 Use-Case 7: Reschedule appointment …………………………………………………………………. 38
Table 10 – Use-Case 8: Reach for support ………………………………………………………………………. 39
Table 11 – Use-Case 9: Chat with agent or customer support……………………………………………. 40
Table 12 – Use-Case 10: Agent serves customers from the queue ……………………………………… 41
Table 13 – Use-Case 11: Agent sending notification to customers …………………………………….. 42
Table 14 – Use-Case 12: Cancel client queue list …………………………………………………………….. 43
9
CHAPTER 1: INTRODUCTION
1.1
Project Background/Overview:
Since the COVID pandemic started, the value of our medical system have rose to
a higher level, which opened our minds to include the technologies around us to help
improve the patient and medical staff in regulating the process of giving care. Waiting
Line Management System (WLMS) is an application that aims to fill the gap in between
the long waiting times a patient have to go through while waiting for his/her turn to see a
doctor, and the process of shifting or altering the queue of patients based on the
importance of the medical issue in a way that helps both the patients and doctors getting
use of their most valuable resource, which is time.
1.2
Problem Description:
“The two most powerful warriors are patience and time”, Leo Tolstoy. Humans
have always tried to save their valuable resources through the years, and nothing is more
valuable than our time. Most of us have experienced waiting in a queue to see a doctor
not knowing how much time you will have to wait until you are the next patient, this can
waste our time and crowd up the waiting area in any hospital, leading to patients
frustrating from the long wait or even their medical condition gets worse. Although
doctors and medical staff try to do their best in helping and taking care of patients as soon
as possible, sometimes things just happen out of their control that lead to extend the
expected time for the next patient to be seen by the doctor. Imagine that instead of
waiting an hour to see a doctor, you receive a notification through your phone, while you
are at home, telling you that you are the next patient, taking in consideration the
travelling distance between your home and the hospital, and once you have arrived you
directly see the doctor and can take the needed care without wasting any of your time in
the waiting area.
10
1.3
Project Scope:
The outcome of our WLMS will aim to benefit both patients and hospitals in
many aspects, include:
Patients:
§
Reducing and saving their time.
§
Reminding them of the coming appointments and suggesting the best time to get
on the road to arrive in time.
§
Confirming their attendance with a few buttons in their mobile phone.
§
Letting them know if any changes have been made to the doctor’s schedule.
§
Enabling them to view the real-time status of how many cases ahead of them to
see the doctor.
Hospitals:
§
Managing their patients’ appointments in a more efficient way.
§
Reducing overcrowded halls and areas.
§
Gaining maximum patient satisfaction by eliminating waiting time.
§
Eliminating the need of confirming the patient’s attendance at the hospital’s
reception.
§
Getting the patients’ confirmation at least one hour before the appointment, which
helps the hospital in keeping track of which patients are or are not attending their
appointments.
1.4
Project Objectives:
Our aim with this project is to bring the best possible waiting line management
system to patients and hospitals and to expeditiously improve the experience of the
patients by reducing their waiting times before seeing the doctor by giving them an easyto-use mobile application that reminds them of their scheduled appointments and
suggests the best time for them to get on the road and arrive in time.
11
1.5
Project Structure/Plan:
1.5.1
Project Plan: Process Model – Agile Model
We decided to go with the agile model for its flexibility and due to our
project’s fast-changing environment. Since our team possesses many qualities such
as self-empowerment, regular communication without the need for extensive
documentation and the ability to move ahead with a newer approach if there is an
agreement between team members that this new approach is better, we feel that this
methodology fits us best. Figure 1 depicts the steps of the agile model:
Figure 1 – AGILE MODEL
12
1.5.2
Tabular Activities
Table 1 shows the list of activities that are needed to accomplish throughout the
project life cycle.
ID
Task Name
Start Date
End Date
Duration Assigned To
A1
Project Background/Overview
04/02/2022
04/02/2022
1 Day
A2
Problem Description
A3
Project Scope
05/02/2022
05/02/2022
1 Day
Abdulaziz
A4
Project Objectives
06/02/2022
06/02/2022
1 Day
Mohammed
A5
Project Plan
A6
Tabular Activities
07/02/2022
07/02/2022
1 Day
A7
ADM / PDM Diagrams
A8
GANTT Chart
08/02/2022
08/02/2022
1 Day
A9
Literature Review
09/02/2022
15/02/2022
7 Days
Abdulaziz
A10 Methodology
16/02/2022
22/02/2022
7 Days
Mohammed
A11 Product Features
23/02/2022
24/02/2022
2 Days
Hassan
A12 Functional Requirements
25/02/2022
27/02/2022
3 Days
A13 Performance Requirements
A14 Safety Requirements
A15 Security Requirements
Hassan
Hassan
Mohammed
Hassan
Hassan
Abdulaziz
Abdulaziz &
Mohammed
Hassan
28/02/2022
02/03/2022
3 Day
A16 Software Quality Requirements
Abdulaziz
Mohammed
Hassan
Hassan &
A17 Analysis Models
03/03/2022
06/03/2022
4 Days
A18 System Design
07/03/2022
13/03/2022
7 Days
All
14/03/2022
15/03/2022
2 Days
All
16/03/2022
16/03/2022
1 Day
A19 Discussion
A20 Conclusion
A21 References
A22 Appendix
Mohammed
Mohammed
Abdulaziz
Table 1 – Tabular Activities
13
1.5.3
ADM / PDM Diagrams
ADM Diagram
Figure 2 shows the Arrow Diagramming Method of the activities listed previously
in Table 1 and the flow of the these activities.
Figure 2 – Arrow Diagramming Method (ADM)
14
PDM Diagram
Figure 3 below shows the Precedence Diagramming Method of the same ADM
illustrated previously.
Figure 3 – Precedence Diagramming Method (PDM)
15
1.5.4
GANTT Chart
Figure 4 shows the GANTT Chart that graphs the activities each with its beginning
and ending dates.
Figure 4 – GANTT Chart
16
CHAPTER 2: LITERATURE REVIEW
Waiting Line Management System is the arrangement of people or customers in queues
within a public, private or retail environment. a system can be used to organize existing queues
or a statistic gathering system can be utilized to anticipate and identify trends. Most
organizations and institutions tend to organize clients in a standing line where they are direct to
the next person. Currently, hospitals, organizations, banks, and other businesses are adopting a
ticketing system where customers are issued tickets. The ticketing system has introduced some
comfort and reduced stress for customers since they can sit and wait for their turn without
staying standing in a waiting line. technology advancement has an impact on Waiting line
management systems because clients can use their devices such as smartphones and computers to
book their appointments as well avoid commotions and time wastage. The Waiting line
management system has made this possible by introducing an online automated waiting line
system. The waiting line setup almost is available everywhere and it turns into part and parcel
within our daily lives. Developers and IT experts must provide waiting line solutions to facilitate
daily operations because waiting lines can rarely be avoided.
The waiting list in hospitals has become very large. Most of us have experienced waiting
in a queue to see a doctor not knowing how much time we will have to wait until we are the next
patient, this can waste our time and crowd up the waiting area in any hospital, leading to patients’
frustrated from the long wait or even their medical condition gets worse. Although doctors and
medical staff try to do their best in helping and taking care of patients as soon as possible,
sometimes things just happen out of their control which led to extending the expected time for
the next patient to be seen by the doctor.
There are several queue management methods in existence, they are signaling and
signage systems, physical barriers, and automated queue management systems. The physical
barrier technique is used to guide queue formation and organize it in a good way. Signaling and
signage system are used to render information to patients and other people. They aim at creating
a smooth flow of queues, assist during queue formation, and set service expectations. Different
technology measurements are deployed on the different automated waiting line management
17
systems to determine, measure, and predict waiting-time length, which offers important
information to assist in resource deployment.
With the large waiting lists that patients find in hospitals, most patients do not receive
services such as consultation, checkups, lab services among others as per expectations. which
will often result in complications of the disease in the patient, which will lead to major health
problems. Patients constantly need to line up at colorful service areas in hospitals together with
enrollment, laboratory checks, and bill charge counters. And when the COVID-19 virus
appeared, the waiting lists became larger than the previous periods, which led to overcrowding in
hospitals, and there was also a state of panic in the patient’s hospitals, as he became afraid to go
to the hospital so as not to be infected with the COVID-19 virus.
Due to the COVID-19 epidemic impact, visit the hospitals have reduced drastically.
Because of the life-threatening fear created by the complaint. Progressed persons, pregnant
women, and newborn children are extremely worried due to the epidemic.
A poll was organized to find out the reluctant behavior of the people in visiting the doctor
during the Covid-19 situation. The poll results easily projected that nearly 43 of the patients has
canceled their reservations during the epidemic time. This reticent behavior is due to the fear of
the impact of the spread. So, to drive out the fear among the people, the waiting time in the
queue at hospital premises before meeting the doctors has to be fully canceled.
In the next few pages, we will discuss some existing solutions and how all these solutions
compared to our WLMS project in Table 2.
18
VQueues Business:
VQueues Business enables businesses to create and manage virtual queues. Queue
managers are able to monitor customers in real time. Queue managers can also alert a
customer through notifications and SMS when it is time for them to enter the business.
VQueues Business has been designed for businesses such as clinics, restaurants, grocery
and liquor stores, banks, service centers, spas, salons, schools, universities, amusement
parks and others. Our team will create an application for eliminates waiting lists for
patients in hospitals.
Figure 5 – VQueue Application
19
VI Queue:
Don’t make your customers wait. Decrease customer wait times, improve your service
efficiency, and increase your revenues with VI Queue. Our solution is based on
philosophy that aims to minimize waiting period. Excessive queuing and waiting are
among the leading causes of dissatisfaction in banks, retail stores, hospitals and
government institutions.
Figure 6 – VI Queue Application
20
DuckTheLine:
What if we told you that the time wasted waiting in line can now become useful time?
Now you can consult the available queues, book in a few clicks and enjoy your free time!
No more stress of waiting, it’s as simple as that!
Figure 7 – DuckTheLine Application
21
QLESS:
QLess Mobile Queuing lets you take control of your waiting experience at hundreds of
different businesses around the world. We have given back over 1000 years of otherwisewasted time to over 30 million users so far.
Figure 8 – QLESS Application
22
Queue Management System (QMS):
QMS App allows you to have a much better experience when you are visiting a store.
Before you visit a store, you are able to check how busy is the store from your
smartphone and make an informed decision for your visit. Instead of walking into a store
and queuing to get your ticket, you can now get a virtual ticket from your smartphone
when you are about to reach the store.
Figure 9 – QMS Application
23
The virtual ticket is now on your smartphone. You can monitor the status of your ticket
anytime, anywhere. The app shows the estimated time when you will be called, allowing
you to use your time more effectively while waiting for you turn. You are no longer
restricted to wait in a designated waiting area. When it is near to your turn, the app will
generate an alert for you to get ready to proceed to the store. When your turn is up, the
app will generate another alert and prompt you the information of the service personnel
who will serve you. You can then proceed to the service personnel or the counter to get
your service. The app also allows you to rate your service experience, allowing the store
to improve their service quality.
24
Table 2 below compares all the applications that we discussed above with our WLMS.
Features
VQueues
VI Queue
DuckTheLine
QLESS
QMS
WLMS
Eliminate Crowded
Areas
þ
þ
þ
þ
þ
þ
Elevate User
Experience
þ
þ
ý
þ
þ
þ
User Friendly
þ
ý
þ
ý
þ
þ
Save Time
þ
þ
ý
ý
ý
þ
Show Number of
Queue in Line
þ
ý
ý
þ
þ
þ
Rating System
þ
þ
ý
ý
þ
þ
Postpone User
Arrival
ý
ý
þ
þ
ý
þ
Confirm User is on
the Way
ý
ý
þ
ý
ý
þ
Use GPS to
Calculate Distance
ý
ý
ý
ý
ý
þ
Notify User at the
Best Time to Travel
to the Destination to
Avoid Traffic
ý
ý
ý
ý
ý
þ
Table 2 – Applications Comparison with WLMS
25
CHAPTER 3: METHODOLOGY
3.1
System Development Methodology
Hospitals are major public areas where queue management should be controlled and
handled effectively due to the critical conditions present. In the present and future technology
has been used to ease and enhance human operation and increase client satisfaction. The
methodology encompass techniques used to analyze and the current innovation and methods
utilized to optimize and reduce patients waiting time within the hospital.
In this project, we will select from System Development Life Cycle, “agile model “. Because it
was easy to work on and achieve the project objectives in sequence step. The agile model is one
of the most common software development models; in a real sense, this is the first SDLC model
that was used. The method adopted was to consider the entire modeling software project in
chronological order, with the prior step’s output or outcome serving also as input during the next
phase. Then it would allow developers to divide such phases into various phases, each with its
own set of criteria and tasks.
3.2
Planning
The project’s planning stage results in a high-level perspective paper that connects to the
project’s needs and objectives. The feasibility of the project is established therefore in stage, and
whether it will advance or otherwise. Furthermore, the goal of this step is to provide a deeper
understanding of the business research and innovations. In addition to the goals, a subjective
study is conducted, and also evaluations of journals, journal articles, and websites. Discussions
with IT specialists were conducted on a regular basis to improve understanding of application
development. To match activities with the project schedule, a Gantt chart was created. The goal
was to set aside enough time again for precise activity at hand, assuring that the project would be
accomplished within the timeframe given.
26
3.3
Analysis
The analysis step identifies and generates requirements of the users. The project’s
functional requirements are identified based on the conditions established. Numerous steps were
put into account throughout this stage in attempt to optimize every aspect of the project. Some of
steps taken are:
• Market acceptability data was gathered through surveys.
• User feedback on the present queue management system was factored.
• The various functions on the queue management system were compared in attempt to optimize
the implementation.
3.4
Design
The design phase entails translating the analytical phase’s findings into a graphical user
interface (GUI), conceptual design, and system architecture design that meets the needs of the
users. The graphical user interface (GUI) acts as a channel for interaction between end customers
and the platform. The application logic is represented by use diagrams, sequence diagrams and
database by entity relationships diagrams in the conceptual design.
The system architecture
design was based on the user requirements, which included a summary of the overall program.
3.5
Development
The development step is the process of converting the results of the analysis and design
phases into actual code. The queue data structure, often known as the First In First Out data
structure, will be implemented in this project. The method employs an array-based queue, which
saves data elements one after the other. Nevertheless, there is indeed a risk that introducing an
object to a full queue or deleting an object from a blank queue will result in issues or errors such
as queue overflow and queue underflow. As a result, the constructs are introduced to handle
these exceptions.
27
CHAPTER 4: SYSTEM ANALYSIS
4.1
Product Features:
v Virtual queuing
Getting rid of the physical state of standing in line is among the most effective ways of
reducing huge queues and handling wait times. The traditional queuing encounter is unjustified,
unfun, and unsatisfying in the absence of a better cloud queue management system.
Virtual queuing eliminates any need to waste too much time waiting in physical lines.
Patients are allowed to incorporate their self to a queue without support by using electronic
platforms. Another method is to use a web browser from your smartphone or computer to check
into a virtual queue. The patients will choose the level of service they require from the range of
available choices.
Considering the conditions of 2020, simply arriving at the place to check-in isn’t always the
greatest option. As a result, the queue management system must account for social distancing by
allowing remote check-ins through the use of mobile, QR-codes, or having to follow an available
online link. One more significant benefit of digital queue management systems has always been
that they are flexible and scalable to accommodate both increasing user numbers and the
company’s future growth.
v Cross-platform optimization
Any queue management system company that ends up its salt in today’s technology-driven
globe should always be hardware-agnostic. It does not have any compatibility problems or
difficulties with hardware adjustments. To put it more bluntly, it must be plug-and-play. One that
can be established and loaded up in a matter of seconds and then stored in the cloud.
The system is a queue management platform that runs in the browser. Users do not need to
install something on the computer, tablet, or smartphone to use it, and all modern and standard
browsers support it. In theory, users don’t need a touchscreen check-in booth. As said before,
28
they could indeed confirm in from anywhere; which counts is that admins have a centrally
controlled dashboard from which you can serve customers and oversee their requests.
v Centralized management
The online Waiting line management system has a centralized dashboard that can be
accessed at any location and at any time. It provides the admin with availability and accessibility
regardless of where you’re from. The dashboard provides the admin with aspects of managing
users as well as a wider visualize of someone’s location’s achievement.
The dashboard enables administrators to interact easily with clients. they can view their
previous business conversations in their history log, contact clients for service, transfer them to
another service line, or designate people to a service delivery clerk. Users can customize
accounts, observe team and personal performance metrics, and handle access privileges at the
administrative level. The aim is to enable attendees to access service metrics without shifting
platforms.
v Mobile usage
When we converse regarding queue management and smartphone utilization, I don’t always
imply queuing software that runs on a phone or tablet. We’re as well considering using SMS text
messages as a form of customer information exchange.
Texting for two-way interaction has gained popularity well before 2018. When the covid19 pandemic struck and face-to-face communication became impossible, texting has become the
latest trend. To summarize, SMS messages can be used to:





Send out verifications or wait time notifications.
Distribute service alerts (especially helpful to get rid of no-shows).
Inform users about changes to your plan or a particular service case
Integration of online queue systems with Messaging services is much more than a
convenient feature.
Real-time monitoring
29
It is not sufficient to simply control and organize crowds. You must be aware of the incident
at the place of work at all times. the queue management system is equipped with real-time
monitoring tools that enable a business to easily keep a record of employees and clients. the
system can even track traffic and operations across various branches of the company, despite the
distance aspect.
As a result, new features and work processes can be implemented more quickly, and a
cohesive customer service approach can be delivered throughout the branches. Furthermore,
because the platform is electronic and cloud-based, users can remotely access

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