College of Administrative and Financial Sciences
Human Resource Management (MGT211)
Deadline: 16/04/2022 @ 23:59
Course Name: Human Resource Management
Student’s ID Number: S
For Instructor’s Use only
Students’ Grade: /10
Level of Marks: High/Middle/Low
Instructions – PLEASE READ THEM CAREFULLY
The Assignment must be submitted on Blackboard (WORD format only) via
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be
reduced for poor presentation. This includes filling your information on the cover
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students
or other resources without proper referencing will result in ZERO marks. No
All answered must be typed using Times New Roman (size 12, double-spaced)
font. No pictures containing text will be accepted and will be considered plagiarism
Submissions without this cover page will NOT be accepted.
• This Assignment comprise of a short Case.
• Assignment is to be submitted by each student individually.
Assignment Purposes/Learning Outcomes:
After completion of Assignment two students will able to understand the following LOs:
LO3: To demonstrate a thorough understanding of an HR Strategic planning which
includes effective job analysis, recruitment and selection strategies.
LO4: To have the ability to deliver and communicate HR policies messages in
coherent and professional manner.
Read the case given and answer the questions:
Back Space (BS) was well-regarded as an employer of choice for many years before
missing out on a Best Employers list they were used to appearing on. The experience
prompted them to return to their core values and regularly measure their performance to
ensure their actions were delivering results. People who work at BS are called partners.
They believe that great guest experiences begin with great partner experiences. The
partner experience is one of the key success indicators for the company. Employee
engagement, leadership, enablement, alignment, and development are measured. They
seek feedback frequently because the feedback helps drive their business strategies. Past
survey feedback has contributed to company initiatives and programs like Vision + Goals
(a goal setting and personal development program), guest experience training delivered
via eLearning, and changes to their compensation and benefits program. “The BS
Experience is about leadership, it’s about people, it’s about development and growth,
and we have fun,” says Kareem, Senior Manager of Strategy at Back Space. “Our
company’s soul is to live a large, purposeful life filled with fun, and so we try to inject
that through all our communications, training programs, and make sure it’s integrated
into everything we do at BS.” BS conducted a pulse survey specifically for their kitchen
partners. They had been getting some feedback that front-of-house employees were
getting a lot of training and back of-house partners wanted that as well. With the survey,
BS was able to ascertain those employees needed to feel more connected to their culture,
as well as what was needed in terms of training and development. This feedback would
help mold future programs and initiatives that have a direct impact on kitchen partners.
The surveys would also help garner feedback regarding new programs. Back Space
launched a new guest experience training program that was provided to all their front-ofhouse partners. In the past, it was face-to-face training that took place in the store when
a partner was first hired. Later, the course was shifted to a combination of face-to-face
training and eLearning. Having not done a lot of eLearning, BS designed a survey to see
how effective the new training was and how they could improve it.
1. What is the role of training for employees in the above case? (2.5 Marks)
2. How did the feedback system in the above situation generate benefits for Back Space?
3. “Do training impacts employee development” Comment (2.5Marks)
4. According to your views do you find Kareem committed to Employee Development?
5. Point out any two major differences between training and development (2Marks)
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