Literature review going to be two parts, first part will be reviewing some articles about the subject, a list of articles will be provided to choose from, second part is reviewing some existing applications the provide a solution to the subject that is being reviewed (Queue Line Management System) – also these applications will be provided.
Jidin, Aiman Zakwan & Mohd Yusof, Norfadzlia & Sutikno, Tole. (2016). Arduino Based Paperless Queue
Management System. TELKOMNIKA (Telecommunication Computing Electronics and Control). 14. 839-845.
Uddin, Md.Nasir & Nithe, NA & Ahmed, SZ. (2015). Automated Queue Management System. Global Journal of
Management and Business Research. 16. 51-58.
Aizan, A. L., Mukhtar, A. Z., Bashah, K. A. A., Ahmad, N. L., & Mohd Ali, M. K. A. (2019). ‘Walk-Away’ Queue Management
System Using MySQL and Secure Mobile Application. Journal of Electrical Power and Electronic Systems, 1(1). Retrieved
IRJET- Queue Control System using Android
Abusair, Mai & Sharaf, Mohammad & Hamad, Tuqa & Dahman, Raghad & AbuOdeh, Shahd. (2021). An
Zero Queue Maintenance System using Smart Medi Care Application for Covid-19 Pandemic Situation
IoT-Based Smart Management of Healthcare Services in Hospital Buildings during COVID-19 and Future
Queue management system (QMS) as a recent
Hospital queue control system using quick response code (qr code) as verification of patient’s arrival
CHAPTER 1: INTRODUCTION
Since the COVID pandemic started, the value of our medical system have rose to
a higher level, which opened our minds to include the technologies around us to help
improve the patient and medical staff in regulating the process of giving care. Waiting
Line Management System (WLMS) is an application that aims to fill the gap in between
the long waiting times a patient have to go through while waiting for his/her turn to see a
doctor, and the process of shifting or altering the queue of patients based on the
importance of the medical issue in a way that helps both the patients and doctors getting
use of their most valuable resource, which is time.
“The two most powerful warriors are patience and time”, Leo Tolstoy. Humans
have always tried to save their valuable resources through the years, and nothing is more
valuable than our time. Most of us have experienced waiting in a queue to see a doctor
not knowing how much time you will have to wait until you are the next patient, this can
waste our time and crowd up the waiting area in any hospital, leading to patients
frustrating from the long wait or even their medical condition gets worse. Although
doctors and medical staff try to do their best in helping and taking care of patients as soon
as possible, sometimes things just happen out of their control that lead to extend the
expected time for the next patient to be seen by the doctor. Imagine that instead of
waiting an hour to see a doctor, you receive a notification through your phone, while you
are at home, telling you that you are the next patient, taking in consideration the
travelling distance between your home and the hospital, and once you have arrived you
directly see the doctor and can take the needed care without wasting any of your time in
the waiting area.
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