Pyzdek, T., & Keller, P. (2012). The handbook for quality management: A complete guide to operational excellence (2nd ed.). McGraw-Hill Professional;
المملكة العربية السعودية
الجامعة السعودية اإللكترونية
Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University
College of Administrative and Financial Sciences
Quality Management (MGT 424)
Due Date: 04/30/2022 @ 23:59
Course Code: MGT424
Student’s ID Number:
For Instructor’s Use only
Marks Obtained/Out of 10
Level of Marks: High/Middle/Low
General Instructions – PLEASE READ THEM CAREFULLY
The Assignment must be submitted on Blackboard (WORD format only) via allocated
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other
resources without proper referencing will result in ZERO marks. No exceptions.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No
pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Instructions to search the case study:
1. Via your student services page, log in to the Saudi Digital Library.
2. After your login with your student ID, search for the following article:
QUALITY IMPROVEMENT IN PRODUCTION ENTERPRISE. CASE STUDY.
By KONIECZNA, Monika1
ISSN number: 1641-3466
1. Recognize the importance of quality management theory, principles, and practices applied in
businesses on national and international levels. (CLO1)
2. Use quality improvement tools and practices for continuous improvement to achieve the
organizational change and transformation. (CLO3)
Quality Improvement in Production Enterprise Case Study
This paper examines the different meaning of quality and its relation to the companies` continuous development
efforts. In this article, the six-sigma tool as one of the common quality approach was discussed and presented
intensively through a case study application in a book printing company.
Read the case study thoughtfully and answer the following questions:
1- Discuss the different quality term as presented by the author. Which one of these terms is more
practical from your point of view? ( 250 – 300 words – 3.5 points)
2- Describe the printing company` production process current state. Which one of the current issues
listed is more critical and why? ( 250– 300 words – 3.5 points )
3- Do you think the proposed actions for improvements are efficient? Explain. ( 200– 300 words –
3 points )
1. Answer2. Answer3. Answer4. Answer5. Answer-
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