SEU Implementing a Performance Management System Essay

Description

Learning, training, and talent development are some of the most important methods to align staff with organizational strategy. They can help the organization to ensure that employees are equipped with the necessary competencies needed to address today’s ever-changing work environment (due to technological changes, marketplace disruptions, innovative practices, etc.). To ensure the effectiveness of a performance management program, learning, training, and development must be encompassed. 

Select an organization that you have worked for or are currently employed by. Then, explain the following:  

  1. How is learning, training, and talent development incorporated into the performance management system?
  2. Imagine you are the HR Manager for this company. Explain what you would do to ensure that the learning, training, and talent development opportunities offered enhance workplace success and also meet the needs of Saudi Vision 2030. 


Chapter 7
Rolling Out the Performance
Management System
Copyright © 2019 Chicago Business Press
7-1
Overview






Preparation
Communication Plan
Appeals Process
Rater Training Programs
Pilot Testing
Ongoing Monitoring and Evaluation
Copyright © 2019 Chicago Business Press
7-2
Preparation

Rolling out refers not only to
launching a new system from scratch,
but also, to revising and improving an
existing one
Copyright © 2019 Chicago Business Press
7-3
Communication Plan Components
7-4
Copyright © 2019 Chicago Business Press
Communication Plan
Answers the Questions:

What is Performance Management (PM)?

How does PM fit into our strategy?

What’s in it for me?

How does it work?

What are my responsibilities?

How does PM relate to other initiatives?
Copyright © 2019 Chicago Business Press
7-5
Cognitive Biases That Affect
Communications Effectiveness

Selective Exposure

Selective Perception

Selective Retention
Copyright © 2019 Chicago Business Press
7-6
Recommended Appeals Process
7-7
Copyright © 2019 Chicago Business Press
Minimizing Unintentional
Rating Errors

Rater Error Training (RET):
• Make raters aware of types of rating
errors they are likely to make
• Help raters minimize errors
• Increase rating accuracy
Copyright © 2019 Chicago Business Press
7-8
Rater Error Training (RET)
7-9
Copyright © 2019 Chicago Business Press
Frame of Reference Training (FOR)

Goal of FOR*
• Raters develop common frame of reference


Observing performance

Evaluating performance
Expected results of FOR
• Raters provide consistent, more accurate ratings
• Raters help employees design effective
development plans
*Most appropriate when PM appraisal system focuses on behaviors
Copyright © 2019 Chicago Business Press
7-10
Frame of Reference Training (FOR)



Frame of Reference (FOR) Training
How does FOR training help counter
biases in performance ratings?
What are some obstacles to
implementing FOR training within
organizations?
Copyright © 2019 Chicago Business Press
7-11
Behavioral Observation Training (BO)

Goals of BO
• Minimize unintentional rating errors
• Improve rater skills by focusing on how
raters:

Observe performance

Store information about performance

Recall information about performance

Use information about performance
Copyright © 2019 Chicago Business Press
7-12
Pilot Testing

Pilot testing is done before the
system is implemented.
• Provides ability to:

Discover potential problems

Fix them
Copyright © 2019 Chicago Business Press
7-13
Pilot Testing—Benefits

Gain information from potential participants

Learn about difficulties/obstacles

Collect recommendations on how to improve
system

Understand personal reactions

Get early buy-in from some participants

Get higher rate of acceptance
Copyright © 2019 Chicago Business Press
7-14
Implementing a Pilot Test

Roll out test version with sample group
• Staff and jobs generalizable to the
organization

Fully implement planned system
• All participants keep records of issues
encountered
• Do not record appraisal scores
• Collect input from all participants
Copyright © 2019 Chicago Business Press
7-15
Ongoing Monitoring and Evaluation

When system is implemented, decide:
• How to evaluate system effectiveness
• How to measure implementation
• How to measure results

Evaluation data to collect:
• Reactions to the system
• Assessments of operational and technical
requirements
• Effectiveness of performance ratings
Copyright © 2019 Chicago Business Press
7-16
Company Spotlight

BT Global Services used a three-step
approach to rolling out a new PM system
Workshops that helped executives articulate
why a new system was needed, what roles
employees would play, and how those roles
would contribute to the success of the
company
b. Training line managers
c. Ongoing monitoring of the program using data
from employee surveys, face-to-face meetings
with line managers, and team meetings
a.
Copyright © 2019 Chicago Business Press
7-17
Indicators to Consider

Number of individuals evaluated

Quality of qualitative performance data

Quality of follow-up actions

Quality of performance discussion meetings

System satisfaction


Cost-benefit ratio or return on investment
(ROI)
Unit-level and organization-level
performance
Copyright © 2019 Chicago Business Press
7-18
Quick Review

Preparation

Communication Plan

Appeals Process

Rater Training Programs

Pilot Testing

Ongoing Monitoring and Evaluation
Copyright © 2019 Chicago Business Press
7-19
All rights reserved. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in
any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior
written permission of the publisher. Printed in the United
States of America.
Copyright © 2019 Chicago Business Press
Copyright © 2019 Chicago Business Press
1-20

Purchase answer to see full
attachment

ORDER ASSIGNMENT



Essays Assignment Help

We are a professional paper writing website. If you have searched a question and bumped into our website just know you are in the right place to get help in your coursework. We offer HIGH QUALITY & PLAGIARISM FREE Papers.

How It Works

To make an Order you only need to click on “Order Now” and we will direct you to our Order Page. Fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.

Are there Discounts?

All new clients are eligible for upto 20% off in their first Order. Our payment method is safe and secure. Hire a tutor today CLICK HERE to make your first order